Customer Experience
Platforms
Effective strategic plans rely on a vast quantity of information that must be managed and acted upon, On Demand -when it matters most. Analytics derived from CX programs can and should be turned into action to drive desired organizational change.
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Working across a broad range of business segments - from client service to logistics and marketing - our analytic and qualitative approach to managing projects help companies find their own voice and create experiences most reflective of their brand and aspirations.
One size does not fit all. Our methodology will inevitably identify your unique value proposition, develop new leadership, but most importantly, help anchor new approaches into your company's culture.
Corporate & Institutional
We serve a wide range of organizations and institutions and effectively deliver on:
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Special Project Management
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Customer Experience Programs
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Community Affairs Projects and Initiatives
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Corporate Philanthropy Programs & Initiatives
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Corporate Foundation Management
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Annual Impact Reports
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Corporate Volunteer Programs & Initiatives
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Strategic Marketing Plans & Annual Plan Alignment
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Targeted Trainings: Dynamics of Change in Organizations; Strategic Leadership Development; Leaders and Managers in Organizations; Conflict Resolution and Negotiation; Impact Driven Leadership
Human
Kind
We collaborate and support impact driven nonprofit organizations, NGO's, humanitarian and international relief efforts and effectively deliver on:
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Operations Management
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Strategic Partnerships
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Content Branding & Sustainability Platforms
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Strategic Planning & Annual Plan Alignment
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Targeted/Special Projects and Initiatives
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Certifications & Accreditations
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Multi-Day Recognitions and Celebrations
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Board & Fund Development Training
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Grants & Accreditations
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Foundation Management: Due Diligence; Grant Application Programs; Progress & Reporting Systems; Impact Reports; Award Ceremonies
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Capital Campaigns: Senior Campaign and Strategy Management; Feasibility Studies; Strategic Plans; Fund Development Plans and Implementation; Public Affairs Campaigns; Special Event Management (Groundbreakings; Commencement Ceremonies; Awards)
Health Care
Long Term Care
We serve Nursing Homes, Rehabilitative and Restorative Facilities and effectively deliver on:
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MDS Compliance
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Developing Quality Improvement & Evaluation Systems
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Resident Centered Comprehensive Care Plans
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PPS Assessments
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OBRA Assessments
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Audit/Mock Survey pre-State Annual Visits
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MDS 3.0 Assessments
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Medicare reimbursement and state filings/responses
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Medical Schedules for all Medicare and Medicaid Residents